We appreciate your patience as some of our products may take up to 40 days to receive - depending on your location. Although, most of our products are received much earlier than that!
Unfortunately, in some cases our shipping partners don't provide us with tracking numbers for our products. If they do provide the tracking numbers they will be attached to the order.
Don't be alarmed! As a result of our shipping provider's high delivery traffic some of our orders have been shipped separately and your missing products are shortly behind.
You can track it here.
Once your order is processed, orders CANNOT be cancelled. We work with our manufacturer to send out orders asap. Please be patient at times as a high volume of orders may delay your shipping/delivery time.
We do not accept refunds. Once your order is processed it is NON-REFUNDABLE.
We support and spread global awareness for Oceana.org